I had a problem and they helped me right away :) The app works fine, although I wish it had more customization options in the front end. Essential app for products that are bought well by quantity.
The app seemed promising at first and I like that the discount works with buy it now button but I'm left with an uncustomised app ruining the image I want for my site cause the support ain't replying back to my requests for modifying it. Maybe they have much work to do and few ppl to do it, it's understandable but a reply would be good to know my requests are being looked at.. Especially since I wanna be a longterm partner and I'm not one to bother the devs if the app is configured as I want at the first time. edit: since the developer wanted to reply. I originally asked for a discount for an honest review, this ain't against any rules since they're a new app. I've emailed them with my requests after I paid for the 10$ since they're claiming free editing but noone has emailed back. Seems like my email has gone unnoticed.. If they message me I can provide proof I've sent the email requesting a modification of the app to show correctly on my site. EDIT no2: Pay attention to this one, the app completely broke my checkout. If someone tried to checkout they would get into a loop lagging and not moving forward. It was trying to fetch from this url https://xxxxx/apps/create_discount_code/checkout/xxxx where xxxx is my site. There was obviously nothing there so it was giving a 404 error, I mean like a 404 error per 2 secs, the app was spamming it so hard the whole tab was lagging. I removed the app and changed to my previous saved theme and all is working great now. I guess I'll have to find another app to do a volume discount, beware. Customer service didn't reply to any message for more than 24 hours. Edit no3: 4 days later, no message from their customer service at all.
Hey Baby Campus, thanks for your 'honest' feedback.
Given that your only contact with us was to offer us a 5 star review in exchange for a discount - which we declined - I'm not sure this review is constructive nor helpful to other merchants.
We'll be forwarding your email and this review to Shopify
This app is amazing. It has more features and perform better than more expensive ones. The support is wonderful and very quick. They customised the app for us extremely quickly and we are very happy with it. Cannot recommend this enough!
Hey Rehan! We were delighted to get your review, thanks so much 😁
Hope your quantity breaks campaign goes really well!
Great responsiveness! I requested help with some formatting and within 12 hours, one of their representatives (Jonny) helped me out and fixed the problem right up. Not even a paid subscriber yet, but this type of service makes me want to pay when the time comes!
Hey Mentsu! Thanks for the great review, really pleased you have your bulk discount campaign both up and running, and looking good 😎
Such outstanding support... Immediately took the time to drop what they were doing to custom code a resolution to my issue. This app and its Devs do not dissapoint!
Great to have you up and running! Thanks for such a great review, it's really appreciated 🤗