I used this app to help me optimize my sales and also to make sure my recurring customers knew i valued them. This app had such a simplistic way of doing the two major things I mentioned! I highly recommend!
It's awesome to hear you're having success with your program and that your customers are feeling the love! Thanks so much for the five-star review. 😊
Blissful Home Cleaning
After only a few minutes walking the app through setting it'self up (that's right!), I understand and LOVE everything this app does, and it does everything I need for free at this stage in my business. Thank you!
Thanks so much for the five-star rating! We really appreciate it. 😄
Kevue.com - So far so good. The app works as advertised and is helping increase our conversion rate.
Thank you so much for your review! We're so glad to hear that our app is helping your business! 😊
Tactical Gear Australia
Great program, easy to use and customer friendly - Tactical Gear Australia www. tacticalgear .com.au
Thank you so much for your 5-star review! We're so glad you're enjoying our app! 😊
Smile has been absolutely critical in helping us scale our business. 5 stars for support, ease of use, and results.
Thank you so much for your 5 star review! We really appreciate it! 😊
Kyra's Shea Medleys
My experience has been very positive thus far. The set up instructions are easy to follow, the customer service team are there via chat and email if you have more questions, and everything works. Overall, it's a great app that I was able to integrate with other apps on my store like Stamped.io reviews and Recharge Subscription app.
Thank you very much for the five-star rating! We really appreciate the feedback and we're super happy you're loving our integrations. 😄
Wich kind of app dont allow you to change the languaje?? So bad, a waste of time if you want to open a store in any other languaje without paying 50 per month.
Thanks for the feedback! We'll be in touch to chat more!
No complaints about functionality...its is a good app that works well. However, SMILE changes their pricing and packages so often that you always feel like you are being jerked around. Case in point: when they last adjusted their pricing they included VIP Tiers for what was then a reasonable monthly fee. Now, if you want to continue to offer your customer's VIP tiers, the price has been jumped to $599 a month! Talks about price gouging...
Without the more advanced features that are now only available in the upper tier, this app really doesn't have much over the others. If you are doing a million-plus a year, then maybe $7,200 a year just for your rewards program is an acceptable expense. Otherwise, it's a ridiculous amount and a shame that SMILE has resorted to greed pricing and pushed out their previous customers. So much for "Loyalty."
Thank you for reaching out, and for the feedback! We'll be in touch via email to chat more!
Botanical Remedies LLC
Excellent app. It has generated me quite a few new customers using the referral feature. The point system is also great. It gives my customers a reason to increase their cart value because they know that theyre going to get something back with the pints they acquire. Would highly recommend.
Thanks so much for the awesome review! We really appreciate you taking the time to leave us a five-star rating. 😄
The Wrap Life
This app is overpriced for its lack of function, the support is slow and limited, even for a paid plan and the interface is hard to understand for us and our customers. We've also experienced customers not being able to login or view points. I REALLY regret choosing Smile for our loyalty program. We've been operating not knowing our customer referral links weren't activated. And this is after our Smile account rep reviewed everything before we went live. The program also lacks basic things you should be able to do within a loyalty program. We cant assign free shipping to certain tiers for VIP customers without them entering code. This means if they want to use a another code or purchase during a sale, they have to decide between free shipping or the discount. How does a loyalty program not allow free shipping to certain customer segments? It's also not possible to allow special treats for your rewards program. We'd like to offer special items but cant because the reward products in smile have to be available in your store. Also, loyalty login is only available via a pop which gets crowed if you have a support chat pop up or even an email pop up. I hate I spent so much time trying to make this work. We've been trying to resolve login issues for a week now with no resolve. And no one from Smile wants to take responsibility despite Shopify and our theme developer telling us the issue has to be with Smile. Pass on this app. And if you decide to do it, it's not necessary to pay extra for the account rep support when setting up. They don't really make things any easier to understand.
Thank you for the feedback! We will be in touch to chat more. 🙂