I downloaded and upgraded to a paid plan because I'm using Klaviyo and Klaviyo sent me this awesome presentation about how loyalty programs are the best ways for vendors to keep growing their sales. Smile was the program they suggested and is already integrated with. Without questioning it further, I enrolled in Smile thinking that I would enjoy most of the benefits. I (WAS initially) very unhappy that part of the apps capabilities is only available to the stores that spend higher subscription plans. My initial review expressed this and this outstanding company really puts customers first. I was contacted by their customer service privately and they assisted me in a workaround that allowed me to get the results I was looking for with my budget.
What an outstanding company and platform this is. This was a lesson to me as a business owner, of the importance and value that customer service has in customer retention and satisfaction. Even if a customer is unhappy with your product, providing outstanding customer support that is fast and solution oriented truly enhances the customer experience and brings loyalty. So this is the only part of my review that I needed to change. I believe that had I contacted support with my concerns before leaving the review, they would have assisted me in making the app work for me in a way that I needed. I will leave the last paragraph that follows this one the same as it was a part of my original review and I stand by that perspective that the Smile app is truly exceptional and a great product for any store to grow its sales and have success.
I wanted to add, that besides the functions I want not being a part of their basic smaller plans, the entire system of Smile is extremely user friendly, very aesthetically pleasing and provides ample documentation on implementing and growing a loyalty rewards program. Their customer support is very helpful and you can reach someone in real time using the chat bot on the user interface. That would make this a 5 star app but at my level it only deserves 3 stars comparing to my other app. If I upgrade to the Growth plan it will definitely deserve 5+ stars. So for anyone with the budget and doesn't mind, this app is more than a great one.
Thanks so much for taking the time and leaving such a detailed review 🙌 It's really appreciated! Don't hesitate to reach out to support if we can help with anything at all! ✨
Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.
Thanks so much for your review! We're so glad to hear that our support team was able to help ✨
We used this app for our loyalty reward program and it worked amazingly well to retain our customers.
Thank you so much for your 5 star review ✨ We're so glad to hear that you're loving it!
Staxx & Packz
Great app I love using it on my site to encourage customers to keep using the site for more rewards in the future.
Thanks for your review! We're so glad to hear that our app is helping your business :)
Utica Coffee Roasting Co.
I LOVE this app. It's free and so easy to use and I've seen the rewards of using it almost immediately.
Thanks so much for the 5 star review :) We're so glad that you're loving our app!
The app doesn't show widget/icon on desktop and mobile anymore. I have troubleshooted and still no success. I contacted smile 8 days ago via he Shopify App dashboard and I have not heard from them. The customer service used to be good but it looks like they are losing it.
Thanks for reaching out! We've sent an email with further steps to help out! 🙂
Oak N Barrel Apparel
I shouldnt have to upgrade to a new theme nor should i have to remove shopify saftey features. My customers keep getting emails about it but they ca not open it to see what its for.
Thanks for reaching out! We've sent an email your way! 🙂
Doug, was amazing. I got some great support and was very patient with me while we tried to solve everything out. I would definitely recommend using Smile
Thank you for the five star rating! We're happy our Support team was able to help get everything sorted. We really appreciate the recommendation. 🙂
This app provides Great Customer Service! Maggie was responsive and fixed the issue I was having immediately!!
We're so happy you're loving our Support team! 😄 Thanks for the five stars!
Cannot create multiple tier systems like Sephora. Too bad, it seems like a popular app. Check out Growave instead to do multiple tiers.
Thank you for reaching out! We've sent an email your way with more information! 🙂