Overall rating Based on 3367 reviews
Absofreakinglutely good.....Must have for all stores.................................................
Thanks so much for the 5-star review! We're absofreakinglutely glad that you're loving the app! 😄
FFS (Feathers, Fluff 'n' Scales)
Loving this app so far. Very nice free features and very easy to set up. It walks you through the whole process.
Thank you for the 5-star review! ✨ So glad to hear you're loving it! 🙌
Your Skin Care Clinic
Great app. great customer service, I got help from Maggie today, it was very quick response, I hope our clients can redeem their points from now on. Thank you!
Thanks so much for your glowing review! We're so glad that our awesome support team was able to help ✨
CREED AND COLOUR
Still getting used to this app and learning the features. Great automation system which many customers have already stated the benefits they see.
Thanks so much for taking the time to leave a review 💖 Please don't hesitate to reach out to our support team if they can help with any of the features!
Shop J.A.C.K.I.E M
Really love this app! It encourages customers to make purchases they were hesitate to make. I highly recommend.
Thanks for your 5-Star review and recommendation, we really appreciate it! 💖
This app is extremely well designed and integrates seamlessly with your store. The customer service is exceptional as well! I was assisted right away by Jobie A. and he was so patient and helped me with whatever I needed. Thank you! :) Highly recommend!
Thank you so much for your review! We're so glad that our support team was able to help ✨
I very much appreciate that it is free and that you get a lot in the free program. At first glance, it seems that you only pay for the logos if you want to add some.
Hey! Thanks so much for the positive review! We're so glad you're loving the app 💖
I downloaded and upgraded to a paid plan because I'm using Klaviyo and Klaviyo sent me this awesome presentation about how loyalty programs are the best ways for vendors to keep growing their sales. Smile was the program they suggested and is already integrated with. Without questioning it further, I enrolled in Smile thinking that I would enjoy most of the benefits. I (WAS initially) very unhappy that part of the apps capabilities is only available to the stores that spend higher subscription plans. My initial review expressed this and this outstanding company really puts customers first. I was contacted by their customer service privately and they assisted me in a workaround that allowed me to get the results I was looking for with my budget.
What an outstanding company and platform this is. This was a lesson to me as a business owner, of the importance and value that customer service has in customer retention and satisfaction. Even if a customer is unhappy with your product, providing outstanding customer support that is fast and solution oriented truly enhances the customer experience and brings loyalty. So this is the only part of my review that I needed to change. I believe that had I contacted support with my concerns before leaving the review, they would have assisted me in making the app work for me in a way that I needed. I will leave the last paragraph that follows this one the same as it was a part of my original review and I stand by that perspective that the Smile app is truly exceptional and a great product for any store to grow its sales and have success.
I wanted to add, that besides the functions I want not being a part of their basic smaller plans, the entire system of Smile is extremely user friendly, very aesthetically pleasing and provides ample documentation on implementing and growing a loyalty rewards program. Their customer support is very helpful and you can reach someone in real time using the chat bot on the user interface. That would make this a 5 star app but at my level it only deserves 3 stars comparing to my other app. If I upgrade to the Growth plan it will definitely deserve 5+ stars. So for anyone with the budget and doesn't mind, this app is more than a great one.
Thanks so much for taking the time and leaving such a detailed review 🙌 It's really appreciated! Don't hesitate to reach out to support if we can help with anything at all! ✨
Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.
Thanks so much for your review! We're so glad to hear that our support team was able to help ✨
We used this app for our loyalty reward program and it worked amazingly well to retain our customers.
Thank you so much for your 5 star review ✨ We're so glad to hear that you're loving it!