Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Anmeldelser (6.547)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 8 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
11. november 2024

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally.

The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!

ourCommonplace
Norge
Cirka 3 år bruger appen
Smile.io svarede 12. november 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))

13. november 2024

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Sandra Velandia
USA
Næsten 4 år bruger appen
Smile.io svarede 15. november 2024

Thanks for leaving a review! We agree that Ezra is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

11. september 2024

Excellent customer service for an issue that I had with a Shopify update that moved things around on me! Got it all worked out quickly! Thank you!

be blends
USA
Mere end 6 år bruger appen
Smile.io svarede 12. september 2024

Thank you so much for taking the time to write this 5-star review! We really appreciate it. 💖

Shelby - Smile Team ✨

28. oktober 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Flying Tomato
USA
Mere end 2 år bruger appen
Smile.io svarede 30. oktober 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

2. oktober 2024

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.

Sucreabeille
USA
Cirka 5 år bruger appen
Smile.io svarede 29. oktober 2024

Thank you for leaving us a review, we appreciate it! 💖

Smile Team ✨

5. september 2024

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

XOXTOYS
Canada
Cirka 6 år bruger appen
Smile.io svarede 7. september 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

17. november 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

BAIE Wines
Australien
Mere end 4 år bruger appen
Smile.io svarede 20. november 2024

Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!

11. oktober 2024

We have been using this app for a couple of years, the functionality is reliable and my customers love getting rewarded with points that they can use on future purchases. Recently had a question for support and although it wasn't an urgent issue, they responded immediately and thoroughly. Would highly recommend.

Kats Cookiez
Canada
Mere end 3 år bruger appen
Smile.io svarede 14. oktober 2024

Firstly - thanks for being a loyal Merchant! We are really happy to hear you're finding Smile reliable and that our customer support team were able to advise you quickly.

18. november 2024

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations.

Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.

Oyin Handmade
USA
6 måneder bruger appen
Smile.io svarede 20. november 2024

Thanks for leaving a review! We agree that Lynn (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

7. november 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
USA
Mere end 2 år bruger appen