Smile: Loyalty Rewards Program

We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect!

Super helpful team of experts.

Shelby was super great! She assisted me on something that really wanted and she was able to provide the beyond of customer service there is! Is also went out of her to way give me some extra pointers on marketing.
Simply the best!!

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league.

Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.

Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things.

It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that.

Our customers are happily using their rewards!

We used the Smile Rewards app for about 4 years and it does what it says. No complaining about that. In these 4 years we hade some steep price hikes releated to what each abo tier can do. Initially the free tier had no order limits. You got less possibilities, but you did not pay. Then the next tier was 29 Dollars if I remember right. Now it's 49 Dollars with a limit of 500 monthly orders and if you overstep by 1 order you aren't able to access your clients data anymore. The only way is to pay the next tier (199 Dollar, great scaling btw) or to wait the next month and hope the order quantity goes down again. We found a great alternative with less money and more features.

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

Because they were cheaper than Loyalty Lion, we tried Smile.io five years ago and held our breath. Would it work? Fabulously! Did everything we wanted and more. Easy usability, 100% performance, excellent service crew. And constant improvements with no raise in price and no "contracts". Just like it's all supposed to be.