
Smile: Loyalty Rewards Program
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Anmeldelser (6.616)
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Efter bedømmelse
Great solution for loyalty program. Easy to set up and easy to use. Joana was quick to solve my issue at hand. Thank you!
Thank you for the 5 star review!
Smile Team ✨
Thank you so much for all your help!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.
Merci pour cette belle critique. Nous sommes heureux de voir que vous avez vécu une excellente expérience avec notre équipe !
Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
Amazing experience with a very thorough onboarding. We've been Smile customers previously with another store but we are still amazed by the level of service offered by Joana, Jade, Andreana, Angie, Maggie and Lisa. All amazing and the perfect ambassadors for an outstanding review platform. Thank you for all your support team.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
This app is an easy to use way to drive further sales. The customer assistance is amazing!
We smiled reading this review! Thank you so much :)
Unacceptable Customer Service and Unfair Subscription Policy
I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.
What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month!
To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company.
This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel.
I expect a resolution to this issue immediately.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Excellent Loyalty and Rewards app! I had some issues implementing a few of the features and was helped and taken through it step by step. Thanks so much Hannah!
Thank you for leaving such a lovely review. Glad to get those features up and running! We look forward to watching your loyalty program thrive - Hannah :)
Easy to set up and use.
Customer service is amazing!
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Extremely satisfied with the customer service and speed of conversation. The demo was excellent, and our rep (Cole) was knowledgeable in the app and general Shopify information, which was especially helpful for our team, as we don't have technical staff on board. Excited to kick this program off for our customers.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨