Smile: Loyalty Rewards Program

Initial Experience with Support – Disappointing So Far

I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update.

I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support.

However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Awesome customer support

good customer service from Lynn

Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
The Smile Team have been BRILLIANT and so helpful, every step of the way.
Highly recommended

Joana has been very helpful with my questions, would recommend to anyone interested in improving your retantion rate.

Très bon service à la clientèle

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Complete functions and professional customer service

Great Customer Service!