Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Anmeldelser (6.656)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 8 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
21. november 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
USA
Næsten 4 år bruger appen
Smile.io svarede 22. november 2022

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

1. oktober 2017

New to using, but seems great so far!

Grace Co 2016
USA
Mere end 3 år bruger appen
16. februar 2017

Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!

Ddcreationz
USA
Mere end 3 år bruger appen
22. februar 2024

Super helpful customer service team.
App could do with better built-in analytics.

Manuka South
New Zealand
Mere end 3 år bruger appen
Smile.io svarede 28. februar 2024

Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)

13. september 2023

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Twelve Oak Boutique
USA
Mere end 3 år bruger appen
Smile.io svarede 14. september 2023

Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!

I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!

20. december 2023

The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!

Nerdy Nuts
USA
Mere end 3 år bruger appen
Smile.io svarede 6. januar 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

5. april 2019

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
Estland
Mere end 3 år bruger appen
Smile.io svarede 8. april 2019

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!

23. november 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

The Summer Kitchen
USA
Mere end 3 år bruger appen
Smile.io svarede 23. november 2021

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

20. januar 2021

This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.

House of Akan
Storbritannien
Mere end 3 år bruger appen
Smile.io svarede 20. januar 2021

Thank you for taking the time to write a review! Happy to hear you're liking the variety of loyalty programs, and here's to loyalty powered sales in this new year 🍾

If you have any feedback to share as you launch your program, please share it with us by emailing help@smile.io as we're always looking to improve!

15. juni 2023

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

Seriously FAB®
USA
Mere end 3 år bruger appen
Smile.io svarede 15. juni 2023

Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.

I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.

Let us know if there is anything else we can do for you!

Nicole