Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Anmeldelser (6.385)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 8 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
6. juni 2024

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

shopatlasgrey
USA
Mere end et år bruger appen
Smile.io svarede 7. juni 2024

Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.

4. august 2024

Got way to expensive

Silki
Sydafrika
Mere end 3 år bruger appen
Smile.io svarede 6. august 2024

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!

Yours in Loyalty,

The Smile Support Team

25. september 2024

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!!

Also, the app does not retroactively add points for previous orders a person made before you installed the app.

Taima
USA
3 dage bruger appen
1. august 2024

it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.

The BookClub Boutique
Canada
En dag bruger appen
Smile.io svarede 3. august 2024

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

8. juli 2024

Positive reviews MUST be fake. This is TERRIBLE! I watched as 6 people signed up for my rewards program yesterday and not one is in my database now. This thing sent them a confirmation email, they went to spam folders. It gives a code that you then have to go back to the website to be added to my reward program. When they clicked the link - it gave them a 404 error. I just checked and it is now NOT LIVE on my website even tho it's showing in the Shopify store. Waste of time. Customer support is useless.

Karen M Designs
USA
3 dage bruger appen
Smile.io svarede 28. juli 2024

We're really sorry to hear that you've had issues getting your program set up correctly. Our team have reached out to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.

4. september 2024

It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?

The Rogue Hippie
USA
33 minutter bruger appen
Smile.io svarede 5. september 2024

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!

Yours in Loyalty,

The Smile Support Team

Redigeret 25. juni 2024

This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment.

I STRONGLY DON'T RECOMMEND THIS APP.

SNKRZ ILOILO PH
Filippinerne
6 dage bruger appen
Smile.io svarede 22. juni 2024

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

18. marts 2024

I use to love this app in my store but it recently stopped working and I can’t figure out why.

MI Sew Cute Creations
USA
Cirka 4 år bruger appen
Smile.io svarede 20. marts 2024

Thank you for your review. I'm sorry you are having technical difficulties. I have reached out via email to get them resolved for you.

Best regards

David

Senior Merchant Success Manager

20. september 2024

Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.

DermaOnline by Provederma
Mexico
Cirka 2 måneder bruger appen
Smile.io svarede 22. september 2024

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.

5. september 2024

not good

Silkonite
SAR Hongkong
Cirka en time bruger appen
Smile.io svarede 10. september 2024

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!