Smile Bonusprogramm & Treue
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not user friendly both for vendor and customers. hard to redeem on POS and pushing you to upgrade to higher plans for easier to use features
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
~Karen
When I got stuck, Lisa jumped in and made everything so easy to understand. Her directions were clear and easy to follow, and she went above and beyond by including screenshots of every step. That kind of hands-on, visual support made all the difference. On top of being incredibly helpful, she was also warm and friendly throughout the whole interaction. Thank you, Lisa!
Thank you so much for this wonderful review! 💛 We're thrilled to hear that Lisa was able to make everything clear and easy to follow, and that the step-by-step screenshots made a difference. We’ll be sure to share your kind words with her, she’ll be so happy to hear this! 😊
- Smile.io Team ✨
Smile has been great for us! We've been using the app for over a year now (maybe longer?) and I think it's important to support them! Honestly, the features you get for a minimal cost are great and our customers love the features they get! It's very flexible and allows you to setup a variety of plans that your customers will very much love! One more thing - their support has been great for us! They're quick to respond to their chat box and do follow up with requests quickly. These guys are great!
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊
- Smile.io Team ✨
The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
Shelby was very helpful and patient. The issue I was having was not Smile.io's, but a different conflict. They were able to help me trouble-shoot and eliminate Smile.io as the culprit. We have had a great experience with this reward program and customers also find it pretty easy to understand and use.
Thank you for taking the time to leave us this review!
I am so glad that I could help you out and we appreciate your support.
- Shelby with the Smile.io Team ✨
It's been really fun integrating this as a way to reward my clients and incentivize purchases. The support staff are very friendly and helpful too - which is wonderful for a small business owner!
Thank you so much for the 5 stars! 💛 We truly appreciate your support.
- Smile.io Team ✨
The support behind this program is quite good. I had implemented the app at its most basic level and settings without truly understanding how to best leverage it. I reached out to the team and they gave me excellent "best practices" to consider. Using that as a baseline, I was able to construct what I believe to be a very robust and "rewarding" program for my customers. The app is quite powerful and has important integrations with Klaviyo and Loox reviews (which was important for me). I highly recommend Smile!
Thank you so much for this thoughtful review! We’re thrilled to hear that our team could share helpful best practices and support you in building a more robust and rewarding program for your customers. We truly appreciate your recommendation and your trust in Smile! 😊
— Smile.io Team ✨
The customer service at Smile is unbelievable. They are there to help and assist. They helped me get our loyalty program up and running, offering suggestions on how to get customers back for the second purchase and on their way to becoming a loyal customer.
Thank you for sharing here with our team! We're always committed to learning where and how we can craft a 5 star experience for everyone we deal with.
We've reached directly and hope to hear from you!
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program.
❤️ Smile.io Team
Very good and fast customer support from Lynn! I've been using the app for several months and really find it easy to use.