Smile: Loyalty Rewards Program

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)

This app is relevant if you want to use a loyalty program in your Shopify store.

I needed help a few times, and their support was very responsive, I am thinking of Joana who responded to me in less than an hour and took the time to help me!

So I recommend this app !

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work very well.