Smile: Loyalty Rewards Program

I’m a new Shopify owner and Andreandana Fitriah has been helping me get my Smile app set up. She got back to me so quickly and the set up has gone smoothly! Thanks for your help!

I have had a few questions along the way with this platform and every time the customer service is spot on. Quick replies and the team go over and above to help you get the issue finalised, not closing the query until you say you are completely satisfied. Thanks so much

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

We have used this awesome app for several years now and have been extremely happy with it -- and the results. HIGHLY recommend!

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Really helpful customer serivce!

Hannah's explanation is straight forward and clear. Thank you.

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again