Smile: Loyalty Rewards Program
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quick, friendly response and helpful and relevant content to guide me through troubleshooting. Thank you, Lisa!
We smiled reading this review! Thank you so much :)))
5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.
Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional.
It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!
the support we have received from Jade has been incredible!
Thank you for taking the time to leave this review! We think Jade is pretty incredible too 🤩
Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!
We smiled reading this review! Thank you so much :)
So far so good, we are new to SMILE but are looking forward to what it can deliver for us. Shelby in Live Chat at Smile has provided all the information and tools needed to get us off the ground. Thank you.
Thank you for taking the time to leave us a 5-star review! 🤩
Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…
Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.
App is easy to set up and use. I had some queries, but the Smile.io team were quick to respond and very helpful.
My only suggestion would be to allow additional orders for the Starter plan for $20 per month, like on the Growth plan and above.
We are really happy to hear you found our program easy to set-up and use! We'd also like to thank you for your feedback regarding our pricing. We'll be here to support you and your loyalty program :)
We have been using this app for a couple of years, the functionality is reliable and my customers love getting rewarded with points that they can use on future purchases. Recently had a question for support and although it wasn't an urgent issue, they responded immediately and thoroughly. Would highly recommend.
Firstly - thanks for being a loyal Merchant! We are really happy to hear you're finding Smile reliable and that our customer support team were able to advise you quickly.
Joana was really helpful in answering my enquiry.
The app is super simple to use and not overwhelming at all. Thank you for making it easy!
Thanks so much for taking the time to rate us 5 stars! 🤩
That's what I am looking for! I had a problem about integration, Customer service solved it immediately. Thanks for everything
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨