Smile: Loyalty & Rewards

5 stars

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

I am immensely grateful for the exceptional service provided by the Smile.io team. Their assistance in handling my requests for downloading and sending information from the points transactions on a weekly basis was truly remarkable. The promptness of Eza, Joana, Maggie, Lynn, Andreandana, and others in sending the points and ensuring the accuracy and completeness of the information was highly commendable.

This rewards system is so great! and the customer service is EXCELLENT! Shout out to Lynn! Cant recommend enough

im new here so i don't know yet about the app im testing it already !! but this review is only for joana!! and im writing it from the bottom of my heart!! she is an intelligent smart person and she really works conscientiously!! while i was working to learn more about this app with her help!! she was checking my website and notified me about some links were not working on my website!! people with this alertness, precision and good work are hard to find! she just made me love this app by contacting her she was teaching me about this app with screen videos made by her as well,, i wish every manager had someone like joanna, and with her mindset! Never lose her and i wish she gets promoted as well !! she deserves it!

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers

I've had a wonderful experience using Smile.io. What truly stands out is their customer support team - they are incredibly responsive and always eager to help. Their dedication to resolving issues and answering queries is commendable, making the whole user experience smooth and enjoyable. If you're looking for an app that not only offers great features but also top-notch customer service, I highly recommend Smile.io. Keep up the excellent work!

Super easy to use and very user-friendly. Was able to import customer data from previous app and setup notification emails within a day of use. Would recommend to all businesses.

Smile has been a great asset in offering something a little extra for our customers. And the customer service is great! I had a question recently about combing Smile codes with other Shopify discounts, and Brandon helped me out immediately!