Smile: Loyalty Rewards Program

Amazing service from Angie! I had an issue that was quite time sensitive and whilst she worked on trying to resolve it, she gave me an alternative temp solution which was really helpful! In the end the problem was fixed. Thank you Angie

Simply perfect support - could not be any better

Get app great support really like Smile, it makes me smile when I use it

Angie from Smile has been si patient & helpful while trying to integrate another app to our SMILE account. Not only this, but she went above & beyond helping me with other Smile functions, thank-you so much!

Lynn was extremely helpful and responsive with a solution oriented mindset! So far we are very happy with Smile and hopefully more updates and additions will come out!

Lisa provides incredible customer service and held our hands while onboarding - other companies could learn from her kind customer service skills!! Highly recommend!

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

INSTANT ROI.
This app is a MUST have and since we've implemented it, nearly everyone in our country has followed suit.
Great service - fast response, NOT ai bots, REAL PEOPLE!
In doubt? Many users WILL use the referral/cashback.
For reference, about 10% of our users use referral, and 30-40% use the cashback.
An easy implementation with a clear benefit for biz owners.

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.

Previous review:

1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.

2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.

3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.

4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.

5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

Been using Smile for about 3 years now and I am still impressed every day. Great app and great service, thanks Smile team!