Rezensionen (6.109)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 88 % der Bewertungen sind 5 Sterne
  • 8 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
24. Juli 2023

Amazing customer service from Jade! The app is pretty user friendly and mostly easy to integrate with select POS systems. The customer service has always been prompt and helpful!

el be goods
Vereinigte Staaten
Etwa 3 jahre mit der App
Smile.io hat geantwortet 26. Juli 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

16. Oktober 2023

I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!

Superstitchous
Vereinigte Staaten
7 monate mit der App
Smile.io hat geantwortet 18. Oktober 2023

Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants.

Cheers

The Smile Team

14. November 2023

Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time.

I would like to deal with her again in the future. She was that helpful and responsive.

Thanks,
Ray

UBECARD.COM
Kanada
5 monate mit der App
Smile.io hat geantwortet 15. November 2023

We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

15. Juli 2023

A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.

The Unit
Chile
9 monate mit der App
Smile.io hat geantwortet 17. Juli 2023

We appreciate you taking the time to leave a review! Thank you so much. we are glad you are enjoying Smile and found our support helpful. Let us know if there is anything else we can do for you :)

23. Dezember 2023

Leah was great! she was so helpful and patient with my questions. I really appreciate her.

Howell's Mercantile
Vereinigte Staaten
5 monate mit der App
Smile.io hat geantwortet 25. Dezember 2023

Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛

We are so delighted to hear that you had great experience with our support team 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

- Smile Team ✨

29. August 2023

They have great support, easy to use. Very helpful.

Had a question, answered right away, and once you get it set up you're golden.

Mita Nutra
Kanada
Mehr als 2 jahre mit der App
Smile.io hat geantwortet 30. August 2023

Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure chatting with you!

Lisa - Smile Team ✨

13. September 2023

Great rewards program to be apart of & an even better support team! Nicole has helped us understand so much about the app in such a short amount of time! Thank you Nicole & Smile team!

Miss Match Group Inc.
Vereinigte Staaten
Mehr als 2 jahre mit der App
Smile.io hat geantwortet 14. September 2023

Thanks so much for taking the time to leave a review! We are happy to help you and are so glad you are enjoying Smile so far. Don't hesitate to reach back out if there is anything else we can help you with :)

-Nicole

20. September 2023

Smile support has been great to us! Looking forward to turning on some of the new features like Shopify 2.0 landing pages. Thanks Smile and thanks Lisa for the above and beyond support.

Vital Plan
Vereinigte Staaten
Mehr als 4 jahre mit der App
Smile.io hat geantwortet 22. September 2023

Thank you for taking the time to leave this lovely review 💛 It was a pleasure chatting with you!

Please don't hesitate to reach out if you ever need more assistance 🤩

Lisa - Smile Team✨

6. Dezember 2023

very helpful CS Team, really appreciate!

AUMNIEHK
Sonderverwaltungsregion Hongkong
Mehr als 5 jahre mit der App
Smile.io hat geantwortet 7. Dezember 2023

Thank you very much for your review we really value your feedback.

Best regards

David

Bearbeitet am 13. November 2023

Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)

SALIGIA
Vereinigte Staaten
Etwa ein jahr mit der App
Smile.io hat geantwortet 4. August 2023

Thank you so much for your review! We are so glad you found it easy to set up, it was really lovely chatting with you :) - Hannah & The Smile Team