Smile: Loyalty Rewards Program
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I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.
Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.
- Angie & the Smile Team
Thank you for the quick response and fix.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Great App and quick to respond to any questions when setting up :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖
They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩
Don't hesitate to reach out if you have any questions. We're always here when you need us!
- Smile Team ✨
I encountered an issue with the referral program, but Lynn promptly assisted me in resolving it within minutes. Highly recommended!
Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Lynn was able to help you in such a quick manner 💪
- Smile Team ✨
Lisa Gallagher from the Toronto Call Center was incredibly helpful and super friendly! I wish all call center reps were as amazing!!
Thank you so much for sharing, we are happy that we were able to help. We think Lisa is super awesome too! 💖
Great interaction and help from Joanne, fixed the issue I was running into!
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Great app and support. I had some questions for app functionalities.
Jade from support replied immediately and explained everything clearly.
Highly recommend.
So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!
Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
✨The Smile Team✨
The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.
Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩
- Smile Team ✨