Smile: Loyalty & Rewards
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I have installed the app on my store - it says it is live, but you don't see it on my store. I contacted support on Thursday in regards to this issue, but still haven't heard from anybody. If they do contact me - I will update this review - otherwise it will be deleted.
We're sorry to hear you're experiencing issues with our app. We have attempted to get in touch but haven't heard back! We'll reach out again :)
It looked like a good app until it made my page stop playing HTML videos on Chrome. Took us forever to figure out what was the problem. Had to delete to make it work again.
misleading, for the free account
Bonjour
Je dois supprimer cette application car le Panneau sur lequel est Placé l'écriteau empêche mes clients de Payer
Cordialement
Josée Meertens
Never had a chance to launch it. Was told I could offer a Points per Product program before I signed up but after signing up and downloading app I was informed I could only do a Points per Dollar model. Sorry. Not Smiling
I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved)
Note: This review might change depending on the app experience
Hello! Thank you for your review. We've sent over an email to help out with this. Our live chat is available from 9-5EST Monday to Friday! Look forward to chatting with you! 😄
what is this ???? do you guys do testing of the product before releasing it ....contact me i will give you detail
Hey there! Thank you for your review. So sorry about whatever you experienced! I've sent you an email to learn more.
App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.
We're so sorry to hear that you're having a less-than-ideal experience with your program launch! I believe our support team was able to resolve this quickly, regardless, I've reached out via that chat thread to ensure that things are operating as expected. Looking forward to hearing from you over there :)
Yours in loyalty,
Brandon - Manager, Live Chat
Cannot create multiple tier systems like Sephora. Too bad, it seems like a popular app. Check out Growave instead to do multiple tiers.
Thank you for reaching out! We've sent an email your way with more information! 🙂
This is a scam.
The app claims that it will reward your customers for sharing your shop on Facebook and Twitter. However the app does not track any sharing and just gives free points to customers for NOTHING. I reached out to their support team and they do not respond.
Business relationship is all about trust and if they are able to be misleading on such important information then from my point of view they cannot be trusted.
I am sorry but goodbye Smile.