Smile: Lealtad y Recompensas

Trabajamos con Smile, desde el 2022, y la verdad es una aplicación muy fácil de utilizar y sacarle provecho. Si algo se atora, e. equipo de servicio al cliente, te solucionan muy rápido.

We've been working with Smile since 2022, and it's truly a very easy app to use and get the most out of. If anything gets stuck, their customer service team resolves it very quickly.

I have been using this app for 9 years and I am extremely happy with it. On the very rare occasions I had to reach for support, the response was quick and effective. Thank you to Cole and Lisa for helping me out with my last request. Umberto - absolute360.co.uk

Love Smile's loyalty program to give our customers rewards points. I want to give a shout out to Lisa from their support team! They always go above and beyond with their support and Lisa has helped me a few times get things figured out. Even so far as to put together a detailed macro for us to send customers regarding how to redeem their rewards. She truly went above and beyond and I appreciate her assistance, knowledge, and positive vibe so much!

I recently ran into some technical issues that originated from my end, and the Smile support team was incredibly helpful in walking me through the steps to troubleshoot everything. They swiftly responded to all my emailed questions and educated me about some features that I needed guidance setting up. Kudos to Lynn, Annalisa and Shelby! You guys rock! Very satisfied customer here.

Features are OK but what I really dislike is the display of features on the pages that I do not have access to. Please tell me how this is not deceptive trade practices. If it is not in my plan it should not be clearly visible and I should not be able to access it.
Maybe this is how Smile coerces customers to upgrade - I find it deceptive and annoying because it wastes my time. Change the UX so that only features available on a plan are visible.

Alex and the Smile team are always quick to answer, helpful, and knowledgeable about my questions or concerns. I have used Smile for years on my website and I love how easy it is for my customers to redeem their rewards.

We've been really happy with Smile, but the support experience is what made us want to leave this review. Lisa and Lynn were absolutely wonderful — quick to respond, genuinely helpful, and went out of their way to make sure everything was working perfectly for us. It's rare to find a team this dedicated. If you're considering Smile, know that you'll be in great hands. Couldn't recommend it more!

We’ve been using Smile for our Shopify store’s rewards program, and it’s honestly been one of the easiest apps we’ve added to our site. Setup was simple, everything integrated smoothly, and our customers started using the points system right away. Customers get excited about earning points and redeeming rewards, and we’ve definitely noticed more returning shoppers since launching it.

Used loyalty points for many years but after reminding a customer to use their loyalty points I receive a message asking how. I find out that although the customers are receiving their points in their account, they cannot use them because I'm now on the basic plan with Smile and customers will not be able to use their points at checkout unless I now upgrade to Shopify Plus!!!!

Switched to an alternative app that does not require additional upgrades or Shopify Pus in order to function.

NOTE: upgraded from 1 star to 3 now please quit emailing and phoning which is getting a little tiresome

This service gets straight to the point and helps us get exactly what we need for our online store. Additionally, Hannah, Analisa, and Shelby in customer service were all very quick in providing help and customized services when our company needed them. Thanks to their efforts, we are one step closer to reaching one of our goals.