Smile: Loyalty & Rewards
Reseñas (6.197)
Refinar
-
Por calificación
I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.
Thanks so much for the glowing review! 🌟 So glad to hear that you are happy with the process. We're excited about your business and want to help you in any way we can to connect with those loyal customers.
I came across an issue regarding a customer not receiving their rewards points accordingly, and the rep Tess provided me with a very detailed response and helped with troubleshooting the issue efficiently! The issue turned out to be due to the customer and not the app itself! Thank you so much for your support!
Tess is rock star! We are so lucky to have her in our team and so happy to hear that the issue was resolved quickly. We're always here to support you!
Smile.io is very intuitive and a great value adds to our brand. I love how responsive their support team is, Andrea from Smile was very helpful and answered all my questions with confidence and ease. Thank you!
Thank you so much for your 5-star review 💖
We work hard to provide a good support experience - so we really appreciate this! 😄
Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers
It was a pleasure helping today! Thanks so much for taking the time to leave a review :) -Jade <3
Love this app!! It is very easy to use! If you need help, they have a quick and amazing team that will help you solve any issue!
I highly recommend this app!
Excellent! All the important features needed for loyalty schemes. The social media options are great...
Works well for me
https://fortivitum.com/
AMAZING app! I RECOMMEND to any Shopify store!! The free features are unreal and REALLY appreciated for us little shops just starting out and who don't have much money. Please keep up the good work and thank you very much!!
Thank you so much for this! It really put a smile on our faces :)
Luxurious Littles, LLC has been with Smile for almost a year now and I absolutely love this app. I was considering changing because I switched my subscription platform, well there was no need. Customer service was top notch (I love being able to chat online), Smile has so many options for rewards and point opportunities not to mention Tess helped me connect Smile with my new platform. This has indeed made me "Smile".
Ah - that really is wonderful to hear. Thank you so much for taking the time to leave us this lovely review! 💖
It's a good enough software for what it does, but god help you if you forget that you're being billed and ask for a refund since you stopped using the service. Totally my fault, but yeah, just a reminder that always double check your monthly charges every month so you don't have to ask for a refund and get turned down.
Hello! I've reached out to you over email to see if we can find a solution. We understand that managing a business can be a lot and we don't want you to be penalized for forgetting a subscription. Thank you for the honest feedback, I'm confident we can make something work.