Smile: Loyalty Rewards Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.
We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)
andreandana was so helpful! She understood what I needed and helped me fix it! I truly enjoy using smile.io for our business.
Thanks for taking the time to leave a review. We are so happy to hear that you're enjoying Smile.io & that Andreandana was able to help! 😊
Don't hesitate to reach out if you have any questions.
Smile Team ✨
The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.
Thank you for leaving us a review, we appreciate it! 💖
Smile Team ✨
Unacceptable Customer Service and Unfair Subscription Policy
I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.
What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month!
To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company.
This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel.
I expect a resolution to this issue immediately.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Great experience so far and nice people at Smile.
Thank you for the 5 star review!
Smile Team ✨
Great service, very quick to deal with issues, Lynn was great, professional and patient, solved a big problem I had, highly recommend this product!
We are so glad to hear your experience has been smooth - that's what we aim for! We also think Lynn is pretty great :)))
Jade from Smile team was super helpful! Our problem was solved really fast - we like using the app as well.
We are so glad Jade was able to assist you quickly, hope you enjoy the app :)
Great customer experience and 1:1 chat service from Joana!
So glad Joana was able to assist you and thank you for your lovely review!
Was able to resolve the issue immediately
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We're just getting to the point where we are digging more heavily into the app, but we like what we see so far.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨