Smile: Loyalty & Rewards , 5.984 reseñas
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Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!
Super helpful customer service team.
App could do with better built-in analytics.
Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)
Lisa Gallagher was extremely helpful in getting my questions answered!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!
Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(.
The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.
Hi there! I'm sorry to hear you are experiencing issues with German translations. We've sent you an email your way to help figure this out.
Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
✨The Smile Team✨
We've long used Smile and have had a good experience. Customer service is always very responsive.
Thanks for leaving us a 5 star review! 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Jade & Smile Team ✨
Lynn, is very knowledgeable, quick to respond and solve the problem I was having with my Smile reward program. It took her no time to provide guidance instructions that was easy to follow. I was very pleased with the help I received. Thank you!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏
Cheers
The Smile team 🤗
Extremely simple to setup, support is just as amazing. Will definitely recommend this to friends as well.
Glad to hear you're finding Smile easy to use and enjoying our Support team - they are definitely awesome! 😄 Thanks for the rating & review!
I encountered an issue with the referral program, but Lynn promptly assisted me in resolving it within minutes. Highly recommended!
Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Lynn was able to help you in such a quick manner 💪
- Smile Team ✨