Smile: Loyalty Rewards Program
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Looks great cant wait to use it X
muy buena, excelente soporte!________________________________________________________________________________
Muchas Gracias! Thank you so much for taking the time to leave a review, it was a pleasure assisting you today <3 - Jade
This app is great for rewarding loyal customers & keeps them coming back for more! :D
So Easy to use, super effective and a great incentive for our customers to re-purchase on multiple occasions. Thank you !!
Smile.io staff are knowledgeable and very helpful. Adding this app increased our sales and encouraged repeat customers making our site have it's best week to date. It definitely pays to be a shopify plus customer, the added features are well worth it.
1800gunsandammo.com
This app is great! The customer service it really helpful as well. I recommend this product to anyone trying to expand their customer base with amazing rewards system.
So glad to hear that you're loving the app! Thanks so much for taking the time to leave us this review ✨
Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.
Previous review:
1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.
2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.
3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.
4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.
5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.
Hi there,
Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.
- Karen and the Smile team
Super helpful customer service and a great rewards app. I have been testing the features and chatting to the support team all week, and have not even committed to their app yet.. just on this front its been and excellent experience!
Thanks for sharing your kind and generous feedback! I really enjoyed learning more about your store, and helping you get set up using Smile :)
Extremelly easly to set up and install, easy to customize, and fully understandable. Can't possible love it more!
The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user
Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)