Smile: Loyalty Rewards Program
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Our customers love the rewards program and the support team are always happy to help in a timely manner.
We always love hearing that customers are enjoying the loyalty program, our support will always be here for any questions you have :)
Helpful and responsive customer support
Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)
I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.
Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team, especially !Lisa! to be helpful. That's what we're here for 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.
UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!
Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨
The Smile Team 💝
La atención al cliente es genial ,me atendió Joana una gran profesional
Muchas gracias, Juan!
Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Jade- Smile Team✨
I recently reached out to the support team and they were brilliant. Quick to respond and they gave me clear instructions. Thanks!
Thank you for your review! It's great that our support gave you easy and clear solutions to your question :)
The customer service is outstanding! Quick response and talked me through any questions I had as I was setting this up. so good
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.
Joana was so quick and extra helpful. She had many suggestions to solve my query and followed up with me! Excellent service, many thanks!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨