Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reseñas (6.649)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
Fecha de modificación: 22 de julio de 2024

Hannah was very helpful as usual.

TENGA STORE USA
Estados Unidos
Más de 3 años usando la aplicación
Smile.io respondió 8 de junio de 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

19 de junio de 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
Estados Unidos
Más de 1 año usando la aplicación
Smile.io respondió 22 de junio de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

14 de junio de 2024

Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!

Sugar Cookies Lingerie
Estados Unidos
Casi 2 años usando la aplicación
Smile.io respondió 17 de junio de 2024

Thank you for leaving a review! It was a pleasure helping you get set up!

Angie - Smile Team✨

4 de septiembre de 2024

It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?

The Rogue Hippie
Estados Unidos
33 minutos usando la aplicación
Smile.io respondió 5 de septiembre de 2024

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!

Yours in Loyalty,

The Smile Support Team

11 de julio de 2024

التطبيق قوي وجميل وبخطوات سريعة وسهله يتفعل معك على المتجر رائع ، والافضل انه سهل واذا واجهت مشكلة دعم سريع يتحاوب معك وبالتواصل تحية لJade

WAVE SHOP
Arabia Saudí
Alrededor de 2 meses usando la aplicación
Smile.io respondió 12 de julio de 2024

Thank you for your lovely review - we are so pleased Jade was able to give you great service!

10 de julio de 2024

Get app great support really like Smile, it makes me smile when I use it

Type One Style
Reino Unido
2 meses usando la aplicación
Smile.io respondió 12 de julio de 2024

We smiled reading this review! Thank you so much :)

29 de mayo de 2024

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
Australia
Más de 4 años usando la aplicación
Smile.io respondió 31 de mayo de 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

Fecha de modificación: 8 de junio de 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Canadá
Alrededor de 4 años usando la aplicación
Smile.io respondió 31 de mayo de 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

21 de junio de 2024

Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy.
Thank you Lisa!

Rebel Athletic
Estados Unidos
12 meses usando la aplicación
Smile.io respondió 24 de junio de 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

5 de junio de 2024

Perfect app and great support when you have questions!!

Saint Charles
Austria
Alrededor de 3 años usando la aplicación
Smile.io respondió 7 de junio de 2024

Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨