Smile: Loyalty Rewards Program
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Jade was incredibly helpful in getting our program set up. One of the reasons we selected Smile for our loyalty and rewards program was the reviews about customer service. Happy to report the others were right! Looking forward to being a long-time customer.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Jade - Smile Team✨
Amazing app
Thank you for the 5 star review!
Smile Team ✨
I would highly recommend using Smile. The product itself is great and user-friendly, and their customer service is fantastic! The free plan really works well!
Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩
- Smile Team ✨
Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Love it - probably the best loyalty program for Shopify that I've had the pleasure of using. We started with Smile, left for Stamped.io, then left for influence.io and we're back on Smile after all that. Didn't know what we lost til we left. They welcomed us back and it's been seamless since.
EDIT: Lynn was a rockstar and helped fix our theme issues within a few hours
Thank you for the five star rating and for finding your way back to us. We're happy to have you and your customers using Smile! 💛
I got the best service I could have asked for. Joana walked me through the exact steps I needed to follow and was really patient with me (I admittedly had some brain fog). Would definitely recommend to anyone.
We are so glad Lynn was really helpful! We think so too ;)
We look forward to supporting your business!
-The Smile Team
This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.
Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and I'm so glad to hear you and your customers are loving Smile 🤩
Lisa - Smile Team✨
Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)
Thanks for taking the time to leave us a review! 💛
Joana - Smile Team 💛