Smile: Loyalty Rewards Program
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I am on the Free plan as indicated on my dashboard, but Smile has been billing my card for USD39 a month for the last 6 months! Something I never agreed to. This is completely ridiculous and amounts to fraud. So even if you are on their Free plan, check your statements because you may still be charged! I am now chasing to get my money back. I DO NOT RECOMMEND THIS APP.
Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.
Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time!
-Nicole
Simple, effective and rewarding... I like it and recommend it!
**Update**
The app itself has always functioned excellent and has been a great boost to our business.
A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..
Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you.
Best regards
David
I set the entire thing up in 3 hours, and I really do think it's going to add value to my website. The small test group I used was excited by it and I had fun setting it up.
Thank you for your kind words. We are delighted you found Smile easy to set up and your customers are excited about your program
Cheers
The Smile Team
So far, Smile has been incredible for our company. It's very user- and brand-friendly. I only wish I could snag our customer's birthdays from Smile to integrate into Klaviyo for our email flows!
Good morning! Thanks for sharing your kind and honest feedback 😊 - brand customisation is one of my favourite features too!
If you have a developer, you should be able to retrieve the birthday from our API, and then populate it into Klaviyo using their API. If you haven't already, feel free to reach out and we can discuss options 😊
the program isnt working for me and i dont know why
this is incredibly helpful! hope I can grow my sales on my store! i'm waiting for the referral feature as well, im so excited.
Thank you so much for the review! We really appreciate it. 💖Please don't hesitate to reach out if you need help in setting up your referral's program! Look forward to chatting with you!
Out of 3 reward programs, Sweet Tooth was the easiest to set up and use.
Love this app! It's very user-friendly and they have amazing customer service! Very helpful!Thank you!
Thank you so much for the kind words! It was a pleasure helping you today :) We are happy to hear that you love the app :) <3 -Jade