Smile: Loyalty & Rewards , 5.977 reseñas

I installed this app earlier today. Set up was easy and quick. We were excited to release it.

Since releasing it we’ve noticed it’s only working for some customers. Half the customers are receiving their points for singing up and the other half aren’t.

I’m hoping this can be resolved or we will ha s to remove the app. I will update if the issue is resolved.

I am sure I would like the program if I could ever get it implemented. I have requested help setting up the explainer page multiple times. (Which I they told me they would do) Each time I ask, they tell me to submit a request to the support staff -- which I have done Twice. No response. My only contact with them now is when they bill me each month. Ironically, they do not forget to contact me then. So my problem is customer service. They couldn't contact me enough before I purchased. After I purchased, quite a different story I am sorry to say.

I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...

NOT recommended.
Creates fake customers for the free trail plan to make you almost reach your limit.
When you go to delete them you have to do it one by one, no option to select all

super slow also app and support staff not worth it its just waste of time interface has so many bugs issue

USER / BUYER BEWARE. It should be stressed that this app does NOT connect to social networks (Instagram/Facebook/Twitter). Any task you assign for points does NOT have to completed by the customer. Smile will reward ppl the points as long as they just click the button. Because points=money, you will basically be giving money away on tasks that may very well go uncompleted. They have a great support team who offers suggestions to help combat this, but ultimately it's a flaw in the system that should be corrected or at least made aware to users.

confusing to use. They say its easy but its not. too much friction

At first, it seemed like a great loyalty app. After the expense of switching from Marsello and their horrible customer support, we chose Smile. We have over 5000 customers and the app treats everyone that does not provide an email address as a guest. The problem is that it does not credit them for their purchases even after changing the setting. Now we have to find another loyalty app and spend the expense to convert our customers. Very disappointed.

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.