Smile: Loyalty Rewards Program

I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) :

There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan.

A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system.

The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now.

The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.

KoopBrand.com is definitely enjoying this app! Very easy to use for our customers!

I Love IT and so easy to use, click click and you are done.

Amazing app easy to navigate. The customer support is very knowledgeable, quick in responding and very nice to work with.

Love the name of this App and Love what it does for me

Best app to gain loyal customers

Awesome features on the free level! I like that they constantly update their service.

Great App! Indispensable for a perfect store and happy customers.

Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io

So far it's early days, and the mobile version of the website is pretty dire (can't access any of the side bar, can only really see customers view on iOS). But it's easy to set up and has allowed me to reward my existing loyal customers.