Smile: Loyalty Rewards Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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This website has absolutely met a MASSIVE need for our DVD distribution company. It was so simple and straight forward. We are going to recommend this to MANY other commerce shop owners! INVALUABLE and AMAZING!!! We CANNOT speak more highly of this product. SO WORH IT!!!!
Awesome that this app is free. High quality and looks not cheap. Easy to set up and everything is shown. It is exactly what we needed, a good loyalty reward system.
Thank you so much for your review! Glad to hear that you're loving our app 💖
Fantastic feature to have, great app, great loyalty programmes!
aslin.myshopify.com
AMAZING APP! Everything I needed, and not a single problem. Works Perfectly! Thanks guys!
Cool app with Helpful customer service
Very easy to set up the account. this makes a lot of people want to come back to your store. I highly recommend them
Thank you so much for your kind review 💖 Please don't hesitate to reach out if we can help with anything else!
My customers are going to love this!
lets make the world sparkle
www.sparkleandshine.dk
Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and the points aren't there...because they now have two customer profiles in the system. One as a member and one as a guest and the guest account has the points. I thought by adding them as a customer at check out in store on my POS that the points would be awarded to them but nope I have to manually adjust their points. Like I said it works fine if using online store only but if you have multiple channels, good luck because it's a flawed system.
Hey there! Thanks so much for taking the time to leave us your review & feedback - we really appreciate it!
Regarding the duplicate customer issue that you're experiencing - I can definitely see how that can be a pain.
Currently - Smile gets all customer data directly synced over from Shopify - so if Shopify creates duplicate customers based on payment method; we're unfortunately also going to be getting those duplicate customers in Smile. What I would recommend in your POS store would be to always start by collecting your customers' email addresses to associate to the order; instead of having the customer be added to the order based on payment method. This way - the points will always be tied to the customer's email address.
Regarding the existing duplicated customer profiles - I found a discussion on Shopify's community that might be helpful to you: https://community.shopify.com/c/shopify-discussions/merge-duplicate-customers/td-p/827533
I hope this helps! Please don't hesitate to reach out to help@smile.io if we can help with anything else 🙏 Take care!
Easy and user-friendly with a bunch of great options available on the free plan. The support team is super helpful and responds very quickly (thanks Jade!)
Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3
Update: I gave it one star because I left a 5 star review for another app that costs 10x less a month and has far more functionality than smile.io does. I wish they made a loyalty app. There really is no excuse to charge companies predatory pricing for basic functions.
We had previously given it two stars as it does collect points and integrates with the apps we require.
We needed the API, so to get that functionality it is EXTREMELY expensive.
We are paying $600 USD a month (I understand to get the API now it's worse - starting at $1000 USD a month).
We'd switch to another tool in a heartbeat if it could sync with the apps we require. In this day and age, to 'firewall' integrations & API's is just not playing nice.
I hate that it has a pop-up portal for the points. We already have a customer support one, so it is confusing for customers.
The customer interface is also not nearly as customizable as you'd expect for the price. We should have full branding control at the price we pay. We should be able to control the portal & make it page, or embed it in the customer account page.
I also wish the points were fully integrated into the checkout for single & recurring orders, with prompts and customization. For the ridiculous amount we are paying, you'd think it would. But no. We are paying for what should be a $59/month app.
Customer support is ok. But again, for the price we are paying, I really expect to have live chat customer support available - not an email back in a day or two.
Positive: It integrates nicely with reviews, our crm, subscriptions, VIP, etc. and it is very stable.
All in all, it does work. If you have simple needs, it's probably a great tool. For us, we just feel stuck with it, it's far too much money, and we wouldn't recommend it.