Smile: Loyalty Rewards Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (6.653)
Refinar
-
Por calificación
I really love Sweet Tooth because it is a great way to keep track of and reward your loyal customers, and new ones as well!
Basic referral functionality doesn't limit to first-time customers. Referrals can't be offered as point values, and aren't fully integrated with the point earning/spending experience. Their support team misunderstands issues right and left, leaving me with 9+ email chains to troubleshoot simple problems.
We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.
Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!
We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!
Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.
I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!
First of all, Nicole was AWESOME today and very helpful with our Klaviyo/Smile points integration. Separately, IMO, Smile.io is not seamless. We wish referral code(s) for more straight forward and easier for customers to share & use. Also, no landing page integration is a miss.
Hi again! It was a pleasure chatting with you today. Thanks so much for taking the time to leave a review and giving us insightful feedback on our referral process. Also, I just sent you a message on how you can create a landing page with Smile data embedded. 💛 - Nicole
Very good app and Fiona really helped ! I do recommand it
So far the setup has been pretty easy. I did have to read some of the review information to make sure I was doing things in order. I can't seem to find out how to import my codes so I have not yet launched the program until I can get feedback with a live representative.
The set up was very easy and well explained! Now lets hope it can bring me some return customers and help spread the word :) Great idea!
Easy to install! Now to wait and see if my customers love it!
www.nonastiesmakeup.com.au
Natural Play Makeup for Kids!
Lisa was great made it super easy to understand! Loved the service performed from Smile. Helpful on starting up!
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩
Lisa - Smile Team ✨
Lack of integration with MailChimp is disappointing