Smile: Loyalty Rewards Program
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We've been using this app for several months, and generally, it's a good way to manage your loyalty program. It's easy to set-up and the interface is nicely designed. The biggest issue we have is the pricing tiers. There's a big jump from the first paid tier to the second, and our only reason for needing it is that they limit integrations to only 1 for the first tier. They should really rethink this limit, put an additional tier, or create a nominal upcharge if you need more. As it is, the first tier makes it hard to really get everything out of the app, and the second tier is just too expensive of a jump to make it worth it. Also, the advanced analytics is only available on the second paid tier. They should really rethink this as I may be willing to move up in price if I could fully see how the program is performing.
Thank you so much for the detailed review ⭐️We're glad to hear you found Smile simple and easy to launch! We also really appreciate your candid feedback on pricing and tiered features. We'd love to discuss this further with you, so we've just followed-up via email 😊
Quick and easy answers and reference materials from Nicole. Very helpful. Looking forward to developing this program with Smile.
Thank you so much for your review we really appreciate it and your kind words. I've reached out via email to see how we could have improved our service.
best
The Smile team
Do yourself a favor and do not go close to this app, I emaild their support and they created tickets , no reply yet ...
This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case
Thanks so much for the honest review and letting us know about the issue you've experienced with slow loading. I've just sent you an email to follow-up with a potential fix for this, so I'd love to hear if you're seeing different results 😊
Lisa was really helpful and quick to respond to my questions about different rewards. Thanks again!
Thank you for your lovely review. We are happy that Lisa and Andrea were able to help.
Lynn - Smile Team ✨
The app is great and explains setup well. Have had a few hiccups however. If your store has special characters in the name, it tends to mistype it. Also, unless you have an upgraded plan, you can't edit the automated email sent to customers referred with discount, and you're unfortunately stuck with sending these people a $10 coupon. I will follow up on this review if these two issues get resolved.
Love this App Great for securing returning customers!
So excited to get this loyalty program working for us! Jade was awesome and made the set up quick and easy to understand.
Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3
Wow this great for our business.
This app was exactly what I needed