Smile: Loyalty Rewards Program
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Awesome new app! Highly recommends.
We've been using Sweet Tooth for about a month now, and are happy with the experience. There is an added dynamic to our relationship with our loyal customers, which keeps them more connected with our store.
The initial setup was pretty easy. There was a bit of labour creating coupon codes for the points discounts on our website (most of our sales are in-store anyway). The upgrade to redeem points in-store was timely and will probably be the main way our customers redeem points, so yay!
The only issue is a bit of confusion with existing customers on our website, as they have to sign up again to start collecting points, which doesn't really work if they are trying to sign up with the same email address. An option to just switch over existing customers from my end would be really handy.
We just got started with our store but I feel super lucky we chose Sweet Tooth as our rewards program. It's simple and easy to use, very effective and the support staff at Sweet Tooth HQ are the best! Thanks again for all your help!
Had an issue with the bar loading on my page but Roal got it resolved very quickly! Great customer service
The app sent a prompt asking for a review so I obliged.
This app is HORENDOUSLY priced. Yes, there are other options you can use for your store and pay WAY less which I do but I am so disgusted by the sheer audacity of the creators to charge what they do for the most basic of things. There are 3 plans - One for $49 a month, one for $200 a month...Yes, TWO HUNDRED DOLLARS every single MONTH and the last one for $600 monthly. Their free plan is simple and will be enough to get you started with a loyalty program. You won't be able to customize anything about it or add any of your own branding but it will be enough to get going.
Thank you for taking the time to leave us a review. We empathize with how difficult navigating pricing issues can be for merchants and would love to offer you a free trial of any plan you choose. We find that Smile's return on investment far outweighs any initial costs but we also understand that making such a commitment is daunting. We would love for you to enjoy all the benefits of Smile with absolutely no risk to yourself. I have sent an email as well offering to set this up, we hope to hear from you soon!
Sincerely,
Joshua - Smile Team 🧙♂️
Lovely experience. Best is I get to start for free. Using it on www.psychedeliashop.com now
We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!
Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
Smile Team ✨
super easy to setup, hopefully it is as smooth when it comes to using the points
Easy to set up and a value added rewards system for the store :)
Such an awesome app, creates a sense of partnership between us and our customer. I highly recommend!