Smile: Loyalty Rewards Program
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Joshua provided exceptional service and assistance with an e-Smile. Answered my questions super quick and was extremely helpful.
Thank you so much for the review! Sending you all the e-Smiles! 😄
Customer service is nothing short of amazing. I had trouble getting the rewards icon to work properly from mobile view on my website. They worked with me for a few days to correct the issues and were very thorough in their explanations and fixed it for me. Amazing customer service and I am so happy with the app thus far!
Thank you so much for your review! We're so happy to hear that you got the help you needed from us 💖
This program is truly amazing. I did not expect so many functions, nor such a beautifully designed user flow for Loyalty points, Referrals and a system of rewards for them!
Good job! Highly recommend
Easy to use and integrates very nicely with Shopify :)
Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
The Set up was Super Easy!! and will Launch Site in 24hrs.
Great app with great support. Only feature lacking is more languages and integration with the new Shopify languages API.
Thank you so much for your review and feedback 💖
Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)
Thank you for the review! We do apologize for any lack of service this past weekend. We do have dedicated team members for weekends; this weekend was just an exception. I've reached out to you so we can make it right and ensure you are getting the service you need!
-Mack
Still not in complete control of the program but it beats creating one on my own good addition to shopify.
No way to differentiate earning points per product (or collections)