Smile: Loyalty & Rewards
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Excellent customer service. Helps resolve issues as they arise and provides lots of practical actions to take to improve program performance
Thanks for leaving a review! Let us know if there is anything we can do for you! 💖
Smile Team ✨
Simple to set up and very good customer service! I had several questions about what my customers would see and the customer service rep really helped me out and answered all my questions!
Thank you for taking the time to leave this lovely review 💛 I'm so happy to hear that I was able to help out with your questions — it was a pleasure chatting with you!
Please don't hesitate to reach out if you ever need more assistance 🤩
Lisa - Smile Team✨
Lisa was beyond quick with her response and solutions offered. I was able to get the rewards program running, and have a link for social.
Thank you again!
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Very great customer service from Nicole M. when I needed help setting up my program! I am enjoying Smile very much!
KS - The Southern Decorista
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Nicole 🤩
Don't hesitate to reach out if you have any questions! We're always here when you need us 💖
- Smile Team ✨
Lisa was very helpful and very responsive. :)
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
Great support
Thank you for your kind review!
Thank you for helping me with my issues.
Thanks so much for taking the time to leave a review- we really appreciate it :)
Let us know if there is anything we can help you with!
Customer Service was quick to assist and resolve my issue.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
So far the integration with my website has been smooth, although I am still in the testing stages and haven't gone live but I like what I have seen already, the only draw back will be the point system and cos of this I don't think I might be able to launch with it, the issue is, it is only the point(s) earned that is variable but the currency isn't variable so for example you can only edit ($1 = 1 point, 2 points, 10 points or 50 points etc) but what I really want to set up is ($10 = 1 point) that doesn't seem possible from what I have seen.
Update: I was able to sort this out via redemption (10 points will redeem $1), thanks a lot Nicole for reaching out.
Thanks for taking the time to leave a review. We really appreciate your feedback and are so glad that you had a smooth experience of installing Smile!
For the points per $1, we make it so that customers earn at least one point per dollar because we find it is easier for your customers to see and understand the value of your program when they earn a higher number of points. You can adjust how many points each reward "costs" in order to make those points worth higher or lower dollar values.
I have reached out to you personally via email to learn more about your business and provide 1:1 assistance in optimizing your program according to our best practices from over 100,000 loyalty programs!
I just got off a chat with Lisa and she was phenomenal! So friendly and HELPFUL! She solved all my problems! You're lucky to have her!
Oh my goodness! This made my day 😊 Thank you so much for your lovely, kind words and for taking the time to leave this review! I really appreciate it 💖
Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you!
Lisa - Smile Team✨