Smile: Loyalty Rewards Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (6.653)
Refinar
-
Por calificación
Lisa's help was great when I needed customer service.
Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!
Great solution and support for our retail fashion store.
Thank you so much for your review. We really appreciate it. Please reach out if there is anything else we can help with.
Fast & helpful customer service
Thanks so much for taking the time to leave a review!
Yours in Loyalty,
✨ The Smile Support Team ✨
This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently.
It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)
Thank you so much for taking the time to leave this review! Jade is truly one of the stellar member of our team.💖
For the translation, we'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)
Lynn - Smile Team ✨
Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(.
The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.
Hi there! I'm sorry to hear you are experiencing issues with German translations. We've sent you an email your way to help figure this out.
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.
Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.
- Angie & the Smile Team
It's very easy to use. I like it.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Great App and quick to respond to any questions when setting up :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Thank you for the quick response and fix.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩
Don't hesitate to reach out if you have any questions. We're always here when you need us!
- Smile Team ✨