Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reseñas (6.641)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
20 de junio de 2016

Love this app, easy to set up so very user friendly. Can't wait for our customers to start earning those rewards

Meindl New Zealand
Nueva Zelanda
Más de 5 años usando la aplicación
Fecha de modificación: 7 de febrero de 2018

I would recommend this app, it's easy to use, quick to set up and the video tutorials are clear to follow too. I only gave it 4 stars as its VERY expensive and it would have been nice to try ALL the features in a trial to see how they worked before spending hard earned dollars and the features on the free plan are extremely limited. Next level up is 2000 members, I'm a long way from that so would have been nice to see more incremental stages, ie 500 or 1000 members.
Worth giving it a go. :) :)

Crate Crochet
Australia
Alrededor de 5 años usando la aplicación
Fecha de modificación: 14 de febrero de 2025

We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.

T•LANGHANS
Canadá
Casi 5 años usando la aplicación
Smile.io respondió 7 de septiembre de 2021

We're so happy that your customers love the loyalty program! All we want is for you to be able to connect with them in a way that is meaningful! 🙌

18 de marzo de 2022

Easy to setup. Customers love it. Great chat-based customer service! ...............................

One Drop
Estados Unidos
Más de 4 años usando la aplicación
Smile.io respondió 19 de marzo de 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

Fecha de modificación: 5 de julio de 2024

Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.

Byron Bay Gifts
Australia
Más de 4 años usando la aplicación
Smile.io respondió 21 de enero de 2022

Hi there,

Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.

One of our experience team leaders has followed up with you directly to address this.

We look forward to working together to make things right.

7 de febrero de 2017

Very good service that my loyal customers have taken advantage of. I am soooo grateful for this program. I want to open a storefront someday soon and this app gives me some practice creating brand and company loyalty with my online customers. I have the free version and it's pretty customizable for what I need at this time. I'm happy with the product.

Ivys Tea Co
Estados Unidos
Más de 4 años usando la aplicación
Fecha de modificación: 26 de marzo de 2024

Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)

BEE-OCH
Estados Unidos
Más de 4 años usando la aplicación
Smile.io respondió 28 de febrero de 2023

Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️

27 de agosto de 2016

Love that I can customize certain aspects for free!

Hazelmoonfly
Estados Unidos
Más de 4 años usando la aplicación
22 de agosto de 2016

Easy to use and to link with other apps for less manual steps.

Tono A Tono
Estados Unidos
Más de 4 años usando la aplicación
7 de septiembre de 2016

I love the app but I wish the upgrades were more affordable to us in South Africa, please oh please consider us :-)

Samiiika
Sudáfrica
Más de 4 años usando la aplicación