Smile: Loyalty & Rewards
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)
Thank you so much for the review! We're happy to hear we're always able to quickly resolve your questions 😄
pretty great app. It would be a lot better if discount codes were automatic.
Very simple to set up, only problem we have is that being based in the UK we need pound signs not dollars!
David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile
Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.
Best regards
David
For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!
Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole
First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.
Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)
New to using, but seems great so far!
Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!
Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.
Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!
I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!
Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.
Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!