Smile: Loyalty & Rewards
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I've been a paid customer for several months, and I am facing a bug where a customer keeps referring themselves and generating discount coupons. The backend shows that their coupon was blocked but in reality it isn't. I brought the issue to the support team and they simply replied "you can block the customer" and they didn't provide me with any answer in regard to why it was happening in the first place. No accountability in the loss of revenue that we faced. Unsubscribing and uninstalling this app right away.
Andrea was so wonderful and helpful!! quit and great service.
Thanks for taking the time to let us know how helpful Andrea was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶
Yours in Loyalty,
✨ The Smile Support Team ✨
Leah was great! she was so helpful and patient with my questions. I really appreciate her.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
The customer support is fantastic and what I might not have picked up on or understood in the helpful videos, can be further explained in a customer support chat!
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
So Far so good, just added it today. Easy set up, had one or two questions and Jade from customer service answered my questions and I was up and operating in no time flat.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Great customer support! Thanks, Lisa!
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
It's user-friendly. Customer service acts on quick and help with efficiency.
Thank you so much for your kind review we really appreciate it. 🙏
Please let us know if there is anything else we can do to help.
Cheers,
The Smile team 💛
Appreciate a lot for their help. Their assistant is not only helpful but just so quick and responsive. A thumbs up for Customer service
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛
Please reach out if we can help with anything else.
Cheers
The Smile Team 🤗
I love the customer support from Smile! It's the second time I've encountered an issue and Lisa helped me once again :)
Thank you so much for taking the time to leave this review & for your kind words 💛 It's always a pleasure assisting you!
Lisa - Smile Team✨
Jade was so kind to work with and helped me get my customer's points fixed. Quick, easy, and knowledgeable!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team