Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reseñas (6.656)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
21 de noviembre de 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
Estados Unidos
Casi 4 años usando la aplicación
Smile.io respondió 22 de noviembre de 2022

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

1 de octubre de 2017

New to using, but seems great so far!

Grace Co 2016
Estados Unidos
Más de 3 años usando la aplicación
16 de febrero de 2017

Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!

Ddcreationz
Estados Unidos
Más de 3 años usando la aplicación
22 de febrero de 2024

Super helpful customer service team.
App could do with better built-in analytics.

Manuka South
Nueva Zelanda
Más de 3 años usando la aplicación
Smile.io respondió 28 de febrero de 2024

Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)

13 de septiembre de 2023

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Twelve Oak Boutique
Estados Unidos
Más de 3 años usando la aplicación
Smile.io respondió 14 de septiembre de 2023

Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!

I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!

20 de diciembre de 2023

The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!

Nerdy Nuts
Estados Unidos
Más de 3 años usando la aplicación
Smile.io respondió 6 de enero de 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

5 de abril de 2019

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
Estonia
Más de 3 años usando la aplicación
Smile.io respondió 8 de abril de 2019

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!

23 de noviembre de 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

The Summer Kitchen
Estados Unidos
Más de 3 años usando la aplicación
Smile.io respondió 23 de noviembre de 2021

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

20 de enero de 2021

This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.

House of Akan
Reino Unido
Más de 3 años usando la aplicación
Smile.io respondió 20 de enero de 2021

Thank you for taking the time to write a review! Happy to hear you're liking the variety of loyalty programs, and here's to loyalty powered sales in this new year 🍾

If you have any feedback to share as you launch your program, please share it with us by emailing help@smile.io as we're always looking to improve!

15 de junio de 2023

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

Seriously FAB®
Estados Unidos
Más de 3 años usando la aplicación
Smile.io respondió 15 de junio de 2023

Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.

I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.

Let us know if there is anything else we can do for you!

Nicole