Calificación general
4,9
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
26 de septiembre de 2020

The free tier has been great to get us going, but the prices jump steeply if you wish to upgrade features. The features we need are in the $199 a month tier, which is quite steep for what we are. Our customers are saying they never knew we had a loyalty program, we wish it was a little more obvious than a star at the bottom of our homepage. Hunting around for a similar program with more small business friendly pricing. (Not every business is a startup with crazy amounts of capital trying to scale up in ridiculous amounts of time )

P. Cottontail & Co.
Estados Unidos
Más de 2 años usando la aplicación
Smile.io respondió 29 de septiembre de 2020

Thank you so much for your review and feedback here! This is so valuable to us. Our team has been in touch regarding this💖

23 de diciembre de 2022

Its barely good enough considering it is free. There are issues with finding customers. The search is difficult and will only find exact, full matches. You cant just search by a first or last name. you have to have both.

The price offerings go from free to $50 to $200 a month. Which they need a lower cost option with features I could actually use. most of the feature even at the premium package just aren't useful.

Ashton Renee Boutique
Estados Unidos
Más de 2 años usando la aplicación
Smile.io respondió 29 de diciembre de 2022

Thank you for your feedback, we really appreciate it! One of our team members has reached out to discuss your points made below.
- Hannah & The Smile Team :)

21 de enero de 2022

We've been a customer for ages and I should note, we're going to remain a customer for now. But, don't count on their support team. I want to go on their VIP program and have been asking support about what the VIP program can offer our business. Basically, what I'm seeing they can offer through my own research, support are saying they don't do - but I can definitely see that you can offer % discounts. Support is saying, no not possible. When I mentioned we should try another rewards program support said 'See ya later!' Thanks guys. Really feeling the love.

Byron Bay Gifts
Australia
Casi 2 años usando la aplicación
Smile.io respondió 21 de enero de 2022

Hi there,

Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.

One of our experience team leaders has followed up with you directly to address this.

We look forward to working together to make things right.

2 de abril de 2017

Confusing at first but once you use it you can pick it up

Youth Fanatics Gear
Estados Unidos
Casi 2 años usando la aplicación
30 de mayo de 2017

I hate that I can't update info on my phone! Otherwise works great

Gia Rose Handmade
Estados Unidos
Casi 2 años usando la aplicación
12 de julio de 2016

After a few early issues the app works great :)

Luchodillitos Co Uk
Reino Unido
Casi 2 años usando la aplicación
9 de marzo de 2021

Very cool app. By far the best quality when it comes to Loyalty rewards program. However I have to mark it down for not having a manual translation option available when there is only 5 default languages to choose from.

Mig&Mini
Dinamarca
Casi 2 años usando la aplicación
Smile.io respondió 10 de marzo de 2021

Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.

I'm keen to learn what language support you're looking for, so I'll reach out with a follow-up message soon.

Glad to hear that that you're enjoying the core loyalty program though! 🙂

12 de mayo de 2022

This is a great app. Its expensive but having trouble growing my rewards as the base programme doesnt offer nudges . Its is a super important aspect of this app . Please consider offering as we will get more growth and stay with the app .

Mount Longboards New Zealand
Nueva Zelanda
Más de 1 año usando la aplicación
15 de abril de 2017

Set up very easy, lovely user friendly interface that's made for real people - nicely done Sweet Tooth! However it's disappointing that you can't edit some really basic colour choices as part of the 'customise' process...unless you upgrade of course!! Almost deleted the App when I realised this as I feared the whole 'Free' thing would have too many limitations. But, persevered largely because of the positive reviews for the free version... In terms of how well it works we'll have to wait and see what happens! Fingers crossed....

That Pedal Show Shop
Reino Unido
Más de 1 año usando la aplicación
10 de marzo de 2021

Only 3 star because there isn't Italian Language. I think you can improve it with other languages...

bunnyslove
Suiza
Más de 1 año usando la aplicación
Smile.io respondió 10 de marzo de 2021

Hello! Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.

We're tracking feedback for other languages internally, so we'll add your details to that list. I hope we can accommodate you in the future.