Smile: Lealtad y Recompensas
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I have just started using this app and I am very happy so far. I am having some trouble getting customers to convert from a Guest status to a Member status and so, am trying to educate them. Members have been accumulating points but no one has redeemed, yet. I am not sure why not. I will have to keep monitoring the app to see how it evolves. But, right now, I am very happy.
Hello and thank you for the review here!
We appreciate the kind words and are glad to hear you're happy with Smile - "Members have been accumulating points but no one has redeemed, yet. I am not sure why not" This is the kind of question our team take a lot of pride being able to help answer, make recommendations, and get things on track for you!
I've sent an email so our team can help further here.
So far the app is working well for us. There were a few questions regarding how the app worked on Shopify POS, but Shelby was quick to answer our questions.
Hey Michelle!
Thank you for taking the time to share your feedback with us here. We're always passionate about learning where and how we can continue to improve.
We've reached out directly as well and hope to hear more from you there!
Have a wonderful day,
Alex & Smile
While we like the app, it's the support that we care about most. Every app has its quirks and none is perfect, but it's the people that are the difference between winning and losing. Quite specifically, Lisa was that difference and the reason Smile became the perfect solution for our business need.
Thank you for the incredibly kind words here, it's been a wonderful reminder of why we do, what we do!
We'd love to work with you to see where we can do a bit better though - and have reached out directly via email. We hope to hear from you and thank you again.
customer service was fast and quick to reply to my enquiries!
Thank you for taking the time to share here! We're glad to hear your experience with our support team was quick.
We've also reached out to learn where and how we could've crafted a 5 star worthy experience and hope to hear back there.
Have a great day!
Smile Team
The app works well and the support is good. I get frustrated that maintenance happens during South African business hours. We lost a big sale because a customer in store could not use her points while maintenance was being done for 6 hours.
Thank you for the feedback here! Our team are committed to learning where and how we can do better for our merchants.
We've reached out to you directly and hope to hear from you shortly!
Alex & Smile Team
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The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are enjoying Smile so far. Don't hesitate to reach out if there is anything else we can help you with!
-Nicole
The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us.
We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions.
Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that.
Also, Shelby - the person I talked to for getting help - was so nice and helpful!
It's also a great app if you use Klaviyo :)
Thank you so much for your review! Our Support Team have reached out to see if there is anything else we can assist you with :)
