Smile: Loyalty Rewards Program
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We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally.
The level of customer service has been outstanding, and it’s clear that the team truly cares about ...
Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))
The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement.
Smile's customer support has ...
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns— ...
Thanks for leaving a review! We agree that Ezra is indeed awesome 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
utstanding Support and Customer Engagement
We’ve been using the platform for a while now, and it has been incredibly helpful in engaging more with our customers and showing them the appreciation they deserve. The ability to connect with our customers more meaningfully has made a significant impact on our overall customer relationship.
Recently, we had a concern regarding bulk points editing, and ...
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions.
Smile Team ✨
We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩
Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step.
Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and ...
Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!
So glad Shelby was able to assist you and thank you for your lovely review! :)))
Smile makes creating a rewards program easy!
They also helped me to figure out how to implement one for my in-person pop-ups. I wish they had a more "entry-level" plan with more features but overall I am super happy!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩
Smile.io's Customer service was best of the best. Shelby was quick, responsive, helpful, kind. Thank you!
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions.
Smile Team ✨