Smile: Loyalty & Rewards
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (6 471)
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Quick and helpful support. I had the pleasure of talking to Hannah!
Thank you for your lovely review! I'm so glad we were able to assist you, I look forward to watching your program grow :)
-Hannah
App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!!
Also, the app does not retroactively add points for previous orders a person made before you installed the app.
Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.
This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.
This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy.
Thank you Lisa!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!
Thank you for your review! We are so glad Lynn was able to help you :)
Lynn answered my question quickly and accurately, and followed up to make sure that I understood the instructions
Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩
Lynn - Smile Team ✨
Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Hannah's explanation is straight forward and clear. Thank you.
Thank you for your lovely review - I'm so glad I was able to help! -Hannah :
Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨