Smile: Loyalty Rewards Program
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5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.
Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional.
It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!
great help and super quick!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lisa was so helpful!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion.
I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.
Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂
Yours in Loyalty,
✨ Joana ✨
Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.
Thank you so much for the 5-star review! 🌟 Your kind words mean the world to us, and we’re thrilled to know you had a great experience.
Smile Team✨
Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)
Thank you for taking the time to leave a review!
good customer service
Thanks so much for taking the time to rate us 5 stars! 🤩
I thought I had lost my customer's data with all their points but Cole was able to help me recover them quickly! I'm glad I chose Smile over other rewards apps. It's easy to manage and simple to use from the customer's perspective as well.
Thank you for your lovely review! We are happy to hear you find the app easy to use from both business and customer perspective.
Smile.io's Customer service was best of the best. Shelby was quick, responsive, helpful, kind. Thank you!
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions.
Smile Team ✨
We have been using this app for a few years, the functionality is reliable and my customers love getting rewarded with points that they can use on future purchases. Recently had a question for support and although it wasn't an urgent issue, they responded immediately and thoroughly. Would highly recommend.
Firstly - thanks for being a loyal Merchant! We are really happy to hear you're finding Smile reliable and that our customer support team were able to advise you quickly.