Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Avis (6 616)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
29 novembre 2015

Great! Easy to set up and use. Very straightforward.

The Happy Baby
Canada
11 mois d’utilisation de l’application
25 mai 2020

Absolutely my favourite app on Shopify. We were on the Smilie.io free plan for a few months, and it was fantastic for our business.

Rewards (no matter how little) are a hugely successful way to incentivise purchases and increase AOV - and Smile does Rewards like magic.

The functionality is brilliant - with the countless ways to Earn and Redeem Rewards and the Smile interface is beautifully simple.

We are currently on the Started plan, and I hope to move to Growth once our business grows to allow it.

Highly recommended.

MusicMajlis
Émirats arabes unis
11 mois d’utilisation de l’application
Smile.io a répondu 2 juin 2020

That's so great to hear - thank you so much for your amazing review! ☺️

Modifié le 15 janvier 2022

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Shop The Arena
Inde
11 mois d’utilisation de l’application
Smile.io a répondu 26 octobre 2021

I'm glad to hear you are happy with the loyalty and referral programs. It was great to work with you and get your business what it needed 😁
- Mackenzie

4 avril 2021

This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case

Dark Heart Creations
Royaume-Uni
11 mois d’utilisation de l’application
Smile.io a répondu 5 avril 2021

Thanks so much for the honest review and letting us know about the issue you've experienced with slow loading. I've just sent you an email to follow-up with a potential fix for this, so I'd love to hear if you're seeing different results 😊

12 juin 2016

Super simple setup and great guides to help you create a better site!

Thehaircares
États-Unis
11 mois d’utilisation de l’application
14 septembre 2017

Integration can be a little difficult, but I LOVE that this is a free service for my shop. THANK YOU!

Contour Creative
États-Unis
11 mois d’utilisation de l’application
2 mars 2024

Top notch Customer service!

Padel USA
États-Unis
8 mois d’utilisation de l’application
Smile.io a répondu 4 mars 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

22 mars 2018

This app is great! Had an issue and just dealt with Maggie in the chat room. She responded within seconds and solved my problem with ease. Extremely helpful and pleasant!

Conquest Hockey Apparel
Canada
11 mois d’utilisation de l’application
19 juin 2017

Pretty easy to use for the retailer. Seems kind of confusing for customers.

Tilted Sole
États-Unis
11 mois d’utilisation de l’application
1 février 2024

Customer support staff (Lisa in particular) is super helpful in answering all of our questions quickly. We appreciate that very much.

Trévo LLC
États-Unis
10 mois d’utilisation de l’application
Smile.io a répondu 3 février 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨