Smile: Loyalty Rewards Program
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
Initial Experience with Support – Disappointing So Far
I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update.
I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support.
However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.
good customer service from Lynn
Thank you for your review - we really appreciate you taking the time to leave it!
Joana has been very helpful with my questions, would recommend to anyone interested in improving your retantion rate.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🤩
Awesome customer support
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
The Smile Team have been BRILLIANT and so helpful, every step of the way.
Highly recommended
We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)
Très bon service à la clientèle
Merci beaucoup pour votre avis ! Nous l'apprécions vraiment 💖
Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.
Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!
Great Customer Service!
Thanks so much for taking the time to leave this review - we are happy to hear our team were able to support you!
Complete functions and professional customer service
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨