Smile: Loyalty & Rewards , 5 978 avis
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Its barely good enough considering it is free. There are issues with finding customers. The search is difficult and will only find exact, full matches. You cant just search by a first or last name. you have to have both.
The price offerings go from free to $50 to $200 a month. Which they need a lower cost option with features I could actually use. most of the feature even at the premium package just aren't useful.
Thank you for your feedback, we really appreciate it! One of our team members has reached out to discuss your points made below.
- Hannah & The Smile Team :)
I just downloaded this app. I am hopeful that it will help with client retention and show our appreciation to our loyal clients.
So far so good! I am a bit worried that customers will be able to manipulate the points they earn.. but we shall see!
The customer service team provided an immediate and accurate resolution to my concern and inquiries. Thank you!
Thanks so much for taking the time to leave a review! It was a pleasure helping today :) - The Smile Team <3
The free version covers all the basics and works seamlessly with our store, and the support team is very responsive. The only thing I would change is the pricing - I would have loved the ability to connect it to an app to reward customers for reviews, but 49 USD/month is a bit outside our budget right now. I'd have preferred a lower fee for the first tier even if it meant not having the free version. But can highly recommend it and it works as expected.
Thank you for your candid feedback! This definitely help us improve our product and pricing to continue help small businesses grow! We will reach out to discuss ways to help and improve your experience ✨ Please don't hesitate to send us an email at help@smile.io 🙏 we're always an email away!
What more is there to say? I love this app. Does everything I need and does it perfectly with minimal effort on my part! I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Smile.io - they help make me a better merchant!
Nice app. Easy install and generous in what they offer for free.
great customer service. Quick response, and a very helpful tool. Thank you Smile for all your help. -S
Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today — please don't hesitate to reach out if you need anything else 😊💕
Lisa - Smile Team ✨
I have not used the app yet, but setting up was super easy and I was guided each step of the way. I am excited to see how my business grows!
Thanks so much for the 5-star review 🌟
The app is definitely working and taking off, it does take marketing on your end and an accumulation of time to pay off - for reference we have a very steady sales rate and a great return customer rate. I still think $59 a month is expensive even though yes, this does result in sales and people being able to earn and collect points is awesome.