Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Avis (6 616)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
9 mars 2023

Have only recently implemented this into our business and it has been great! We wish we found Smile sooner. The team at Smile are super helpful and quick to help which has been great as well

Jennifer Lay Pty Ltd
Australie
Environ 2 mois d’utilisation de l’application
Smile.io a répondu 10 mars 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

8 octobre 2016

First time using this App, lets see how it works.

Hemo Holdings
Afrique du Sud
Presque 3 ans d’utilisation de l’application
3 décembre 2019

Its a really good app and it has helped me a lot in adding the loyalty and referal programs in my website

CRAFTLY PETS
Inde
Environ 2 mois d’utilisation de l’application
Smile.io a répondu 4 décembre 2019

Thank you so much for the positive review and feedback! We really appreciate you taking the time to do so! 😄

27 avril 2023

So far I am loving the app, I have yet to launch to my customers, but getting it set up has been pretty easy, the support team is prompt to reply and help me out, phew!

Off on a Whim
Japon
Environ 2 mois d’utilisation de l’application
Smile.io a répondu 28 avril 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

18 avril 2016

This app is helping my store move along quicker than I expected!

Indie Couture Boutique
États-Unis
Environ 2 mois d’utilisation de l’application
Modifié le 7 octobre 2020

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. -----------------
I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

Art Nebula
Philippines
Environ 4 ans d’utilisation de l’application
Smile.io a répondu 21 août 2020

Thank you for taking the time to leave us a review! We're really sorry for the long wait time that you've experienced, and for this issue that you've experienced. We're sending over an email to help out more with this issue.

6 octobre 2023

Thank you for the useful help of Daivd, appreciate it , will keep it use

GRAND ANIME CARD
Chine
Environ 2 mois d’utilisation de l’application
Smile.io a répondu 9 octobre 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

Modifié le 22 février 2024

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Folia Collective
États-Unis
Presque 3 ans d’utilisation de l’application
Smile.io a répondu 22 avril 2022

Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole

16 août 2016

just got the app and is looking great so far. so easy to set up, just a click ! excited to see my store grow with loyalty rewards points. :D

Dandelionx
Australie
Environ 2 mois d’utilisation de l’application
26 avril 2017

a good app, its very easy to setup!! im happy..

320 Kph
États-Unis
Environ 2 mois d’utilisation de l’application