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Amazing customer service from Jade! The app is pretty user friendly and mostly easy to integrate with select POS systems. The customer service has always been prompt and helpful!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!
Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants.
Cheers
The Smile Team
Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time.
I would like to deal with her again in the future. She was that helpful and responsive.
Thanks,
Ray
We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.
We appreciate you taking the time to leave a review! Thank you so much. we are glad you are enjoying Smile and found our support helpful. Let us know if there is anything else we can do for you :)
Leah was great! she was so helpful and patient with my questions. I really appreciate her.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
They have great support, easy to use. Very helpful.
Had a question, answered right away, and once you get it set up you're golden.
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure chatting with you!
Lisa - Smile Team ✨
Great rewards program to be apart of & an even better support team! Nicole has helped us understand so much about the app in such a short amount of time! Thank you Nicole & Smile team!
Thanks so much for taking the time to leave a review! We are happy to help you and are so glad you are enjoying Smile so far. Don't hesitate to reach back out if there is anything else we can help you with :)
-Nicole
Smile support has been great to us! Looking forward to turning on some of the new features like Shopify 2.0 landing pages. Thanks Smile and thanks Lisa for the above and beyond support.
Thank you for taking the time to leave this lovely review 💛 It was a pleasure chatting with you!
Please don't hesitate to reach out if you ever need more assistance 🤩
Lisa - Smile Team✨
very helpful CS Team, really appreciate!
Thank you very much for your review we really value your feedback.
Best regards
David
Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)
Thank you so much for your review! We are so glad you found it easy to set up, it was really lovely chatting with you :) - Hannah & The Smile Team