Smile: Loyalty & Rewards
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.
We are so happy to hear that you had a friendly chat with our team :) We look forward to watching your program grow!
I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
Smile has excellent customer support - the team there, especially Brandon and Hannah were instrumental in helping us make the switch from BigCommerce over to Shopify - they are super knowledgable and friendly - Highly Recommend
We're so glad to hear Hannah and Brandon were helpful when you contacted us for help! It's our pleasure to assist 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme.
The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.
Thank you for your review and feedback about our pricing - we appreciate your honesty. We are really happy to hear that Joana gave you some great service!
Great communication and feedback from Lisa on figuring out this new system :)
Really appreciate it!
Thank you so much for taking the time to leave this review 💛 We are happy Lisa was able to help :)
-The Smile Team✨
They haven't responded to my messages!
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!
Customer service the best, really appreciate the effort to solve my issue
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩
Please don't hesitate to reach out if we can help with anything else.
Cheers!
- Smile Team ✨
Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Cheers
Joana - The Smile Team
Excellent app and customer care. They're ready to assist with anything and give you recommendations with anything you might need.
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩
- Smile Team ✨
The onboarding has been quick and easy, with plenty of communication for Brandon and the team at Smile.io.
We are using the points for donations, rather than a discount and with the teams help we have been able to adapt the program to our needs and are happy with the results so far.
Thanks,
Hugo
Happy Dog UK
www.happydoguk.com
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨